sonabet Terms and Conditions

1.1 Structure of the Agreement

These terms and conditions ("Terms") constitute a legally binding agreement between sonabet and the user of its platform ("Member" or "you"). By starting to use the service through sonabet's website, mobile application or any other channel, you are considered to have accepted these Terms.

Alongside these Terms, our Privacy Policy and Responsible Gaming Policy are also considered part of the same agreement. These documents complement each other and must be read together.

1.2 Definition of Service

"Service" refers to the online casino games, slots, live casino, sports betting and other gaming features provided through sonabet. These services are available to registered members.

1.3 Language and Interpretation

These Terms are written in Bengali. In the event of any ambiguity, the Bengali version shall be considered final. If any provision of the Terms seems unclear, members may contact our support team.

2.1 Registration Requirements

To open an account on sonabet, a member must meet the following conditions:

• Must be at least 21 years of age.
• All information provided at registration must be true, accurate and complete.
• Each person may open only one account.
• The account is for the registered user's personal use only — use on behalf of a third party is prohibited.
• The member must be legally capable of receiving the service.

2.2 Accuracy of Account Information

If there is any change to the name, mobile number, email or other information provided at registration, the member must notify the support team immediately. sonabet reserves the right to suspend or cancel an account if false or incorrect information is provided, and any balance in that account may be forfeited.

2.3 Password and Security

It is entirely the member's responsibility to keep their account password confidential and secure. Any unauthorised access to the account or suspicious activity must be reported to our support team immediately. If login details are shared with a third party, the member bears full responsibility for any financial loss that results.

3.1 Verification Process

sonabet may at any time request the documents necessary to verify a member's age and identity. When requested, the member must submit one or more of the following:

• National Identity Card (NID)
• Relevant pages of a passport
• Any valid government-issued document showing date of birth

3.2 Restrictions Pending Verification

sonabet reserves the right to hold withdrawals until verification is complete. If a member fails to provide the required documents within the specified time, the account may be temporarily closed.

4.1 Accepted Payment Methods

sonabet currently accepts the following mobile financial services for deposits and withdrawals: bKash, Nagad, Rocket and Upay. Rocket is the mobile wallet service of Dutch-Bangla Bank.

4.2 Minimum Amounts

The minimum deposit amount for each method is ৳300. The minimum withdrawal amount is ৳1,000.

4.3 Withdrawal Processing Time

Withdrawal requests are generally processed within 30 minutes to 3 hours. Withdrawals may be delayed if account verification has not been completed.

4.4 Source of Funds

The member must confirm that the deposited funds come from a legitimate source and are being transferred from a mobile wallet they personally own. Transactions from third-party accounts are prohibited. Breaching this rule may bring the account under investigation.

4.5 Transaction Rejection

sonabet reserves the right to reject any transaction where suspicious activity, possible money laundering or signs of fraud are detected, and may suspend the relevant account for investigation if necessary.

5.1 Welcome Bonus

New members will receive a 120% bonus on their first deposit, up to a maximum of ৳15,000. The wagering requirement for this bonus is 25 times the bonus amount. For example: depositing ৳1,000 gives a ৳1,200 bonus for a total balance of ৳2,200, and before withdrawing, a wager of ৳1,200 × 25 = ৳30,000 must be completed.

5.2 General Bonus Terms

The following general terms apply to all bonuses and promotions on sonabet:

• Bonuses may only be used for specified purposes and within a specified time limit.
• Winnings earned from a bonus may not be withdrawn before wagering requirements are met.
• A member may benefit from a specific promotion only once.
• If bonus abuse is suspected, sonabet reserves the right to cancel the bonus without prior verification.
• All bonuses have a set expiry. Expired bonuses will be cancelled automatically.

5.3 Promotional Offers

The weekend festival bonus, slots bonus, cricket field king bonus and other regular offers may have separate terms, which are stated on each promotion's page. These terms must be read as part of these general terms and conditions.

6.1 Validity of Bets

All bets placed on sonabet must come from a valid account with sufficient balance. sonabet reserves the right to declare a registered bet void due to technical errors or system issues.

6.2 Finality of Results

Once a game result is displayed and reflected in the account, it is considered final. If an incorrect result appears due to a technical error, the correct result will apply and any overpayment may be reclaimed.

6.3 Prohibited Activities

The following activities are strictly prohibited on the sonabet platform:

• Placing bets using any software, bot or automated method.
• Colluding with third parties to influence game results.
• Operating multiple accounts to take advantage of bonuses.
• Using the platform for money laundering or illegal financial transactions.
• Attempting to exploit system vulnerabilities or technical errors.

6.4 Maximum Bet Limits

sonabet has set maximum bet limits for various games and events. These limits are stated on the relevant game pages and may change without prior notice.

7.1 Voluntary Account Closure

Any member may apply to close their account if they wish. Before closing the account, pending bets must be settled and any available balance must be withdrawn.

7.2 Account Closure by sonabet

sonabet may temporarily or permanently close any account in the following circumstances:

• Serious or repeated breach of these Terms.
• Providing false or misleading information.
• Evidence of fraud, manipulation or illegal activity.
• Operating multiple accounts.
• Failure to provide identity verification documents.

Any funds or bonuses obtained through prohibited activities prior to account closure will be forfeited.

7.3 Self-Exclusion

Members may apply for self-exclusion for a specified period to protect themselves. For more details, please see our Responsible Gaming Guidelines.

8.1 Foundation of the Policy

sonabet considers responsible gaming an integral part of its service. We believe gaming should be a form of entertainment, not a source of income. Members should bet within their means.

8.2 Limit-Setting Features

Members may set the following limits on their account:

• Daily, weekly or monthly deposit limits.
• Maximum limit per single bet.
• Session breaks for a specified period.
• Self-exclusion — suspending account use for a specified period.

8.3 Support Information

If signs of gaming addiction appear, members are advised to seek professional help. For more information, please visit our Responsible Gaming page. Our support team is available 24/7 via live chat and email in both Bengali and English.

9.1 Collection of Personal Information

sonabet collects, stores and processes members' personal information for the purpose of providing the service. We use SSL encryption and advanced security technology to keep members' data secure.

9.2 Data Use Policy

Full details of how members' information is collected, used and kept secure can be found in our Privacy Policy. This policy must be read in conjunction with these Terms.

9.3 Sharing Information with Third Parties

sonabet does not sell members' personal information. However, limited information may be shared with selected third parties where necessary to provide the service, as described in detail in the privacy policy.

10.1 How to Submit a Complaint

For any dispute or complaint, the member must first contact our support team. Our support team is available 24/7 via live chat and email in Bengali and English. For email contact: [email protected]

10.2 Resolution Timeframe

After receiving a complaint, sonabet will investigate and endeavour to respond accordingly. Complex cases may take longer, and the member will be kept updated in such instances.

10.3 Final Decision

In all disputes, sonabet's decision will be considered final unless there is clear evidence of a technical error. Claims relating to game outcomes or the random number generator will be reviewed against technical logs.

11.1 Service Availability

sonabet always strives to ensure uninterrupted service. However, the service may be temporarily disrupted due to technical issues, maintenance, or other reasons. sonabet's liability for any loss arising from such disruptions is limited.

11.2 Third-Party Content

Various third-party game software providers' games are available on the sonabet platform. Responsibility for the content and functionality of these games lies with the respective providers, and sonabet is not liable for them.

11.3 Losses from Gaming

Gaming is a recreational activity that carries risk. Members participate voluntarily and at their own responsibility. sonabet bears no liability for any financial losses arising from gaming.

12.1 Right to Make Changes

sonabet reserves the right to change, add to, or cancel these terms and conditions at any time. Members will be notified of significant changes via email or through the platform.

12.2 Effect of Changes

Continued use of the service after updated terms have been published will be considered acceptance of the new terms by the member. Members can always read the latest terms and conditions on this page.

12.3 Contact & Support

If you have any questions about these terms and conditions, please contact our support team. You will find answers to many common questions in our FAQ section.