sonabet Privacy Policy

This privacy policy ("Policy") applies between the organisation operating the sonabet platform and its website sonabetcasino.cam and its users ("Member", "you"). This Policy explains what types of information we collect when you use sonabet's services and what we do with that information.

The meanings of some important terms used in this Policy are clarified below:

• Personal Information: Any information that can directly or indirectly identify you, such as your name, mobile number, or email address.
• Processing: Any operation performed on data, including collection, storage, use, transfer, or deletion.
• Service: The sonabet website, mobile application, and all associated online features.
• Third Party: Any individual or organisation not affiliated with sonabet.

This Policy should be read together with sonabet's Terms and Conditions, as both together form the complete framework of our agreement with you.

sonabet collects your information in several ways. This information comes primarily from three sources:

2.1 Information You Provide

Information you provide directly during account registration, deposit, withdrawal, or support requests:

• Full name and date of birth
• Mobile number and email address
• National ID number or other identity document details (for account verification)
• bKash, Nagad, Rocket, or Upay mobile banking number (for payment processing)
• Personal preferences and settings

2.2 Automatically Collected Information

When you use sonabet's services, certain technical information is collected automatically:

• Device type, operating system, and browser information
• IP address and approximate location
• Time of site access, browsing history, and click patterns
• Duration and activity of login sessions

2.3 Information Received from Third Parties

For the purpose of identity verification and fraud prevention, your information may be verified with trusted third parties. However, detailed records of your financial transactions are never collected through this process.

sonabet uses your information only for the specific purposes listed below. Your information is not used for any additional or unrelated purposes.

• Account Management: Completing registration, verifying identity, and ensuring secure login.
• Financial Transactions: Processing deposits and withdrawals, and maintaining the security of transactions.
• Customer Support: Resolving your issues via live chat and email.
• Fraud Prevention: Detecting and preventing unauthorised access, money laundering, and other illegal activities.
• Service Improvement: Analysing user experience to improve the quality and performance of the service.
• Promotional Communications: Informing you about bonuses, updates, and special offers, if you have given your consent.
• Responsible Gaming: Monitoring users' playing patterns and providing support where needed.

sonabet gives the highest priority to the security of your information. We follow industry-standard technical and operational practices.

4.1 Encryption and Security Technology

• All data exchanged between your browser and our servers is secured through SSL encryption technology.
• Passwords and financial information are stored using strong hashing algorithms.
• OTP verification applies when accessing your account.

4.2 Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal obligations, anti-money laundering regulations, and financial record-keeping requirements.

After the maximum retention period has ended, information is securely deleted or anonymised so that you can no longer be identified in any way.

4.3 Staff Access

sonabet staff may only access information necessary to carry out their duties. All staff are bound by confidentiality agreements and their access is reviewed regularly.

sonabet does not sell, rent, or transfer your personal information to any third party for commercial purposes. However, limited information may be shared in the specific circumstances below:

• Payment Processors: Only the information necessary to complete transactions is shared with mobile banking service providers such as bKash, Nagad, Rocket, and Upay.
• Identity Verification Services: Limited information may be shared with trusted third-party identity verification services for account verification.
• Legal Obligations: Required information may be provided in response to a court order or a lawful request from a legal authority.
• Technology Partners: Service providers handling site maintenance and analytics may access aggregated and anonymised data, which contains no personal information.

The sonabet website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve your browsing experience.

6.1 Types of Cookies

• Essential Cookies: Required for the core operation of the site. They are used to maintain login sessions and ensure security. These cookies cannot be disabled.
• Functional Cookies: Remember your language preferences and personal settings. Disabling these will reduce certain features.
• Analytical Cookies: Collect aggregated data to understand how users use the site. This data contains no personal identifiers.

6.2 Cookie Control

You can delete cookies or stop accepting new ones at any time from your browser settings. Please note that disabling essential cookies may disrupt some core functions of the site.

As a sonabet member, you have certain important rights over your own personal information. To exercise these rights, you can contact our support team at any time.

• Right to Access: You have the right to ask what information we hold about you.
• Right to Rectification: You can request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you can request that your information be deleted, though information subject to legal obligations may not be removable.
• Right to Restrict Processing: In certain cases you can request that processing of your information be temporarily suspended.
• Right to Data Portability: You can request your information in a structured, machine-readable format.
• Right to Object: You can object to promotional communications or certain types of processing.

To exercise these rights or to learn more about our Responsible Gaming policy, contact us via our 24/7 live chat or email support.

All sonabet services are exclusively for individuals aged 21 and above. We do not knowingly collect personal information from any minor.

Age is verified at the time of account registration. If for any reason we determine that information from a minor has been collected, that information will be deleted immediately and the account will be closed.

sonabet may update this privacy policy from time to time. For any significant changes, we will notify you in the following ways:

• The update date on this page will be changed.
• For important changes, a notification will be sent to your registered email or mobile number.
• Continued use of the site after any changes will be considered as your acceptance of the updated policy.

If you have any questions about this policy, check our FAQ section or contact our support team directly.

If you have any questions, comments, or complaints about this privacy policy, please contact us directly. Privacy-related requests to sonabet are handled with the highest priority.

To learn more about sonabet, read our About Us page, where the platform's goals and commitments are discussed in detail.