sonabet's commitment to responsible gaming
Entertainment is meaningful only when it stays within control. sonabet believes that playing in a healthy, bounded, and aware manner is the real enjoyment.
For ages 21+ onlyWhy gaming should be controlled
Casino and sports betting can be a legitimate form of entertainment, but it is not equally suitable for everyone. The safety of every player on the sonabet platform is the highest priority. Playing here means enjoying entertainment — not a guaranteed way to earn money, and not a way to recover losses.
Our terms and conditions clearly state that to open an account and play on sonabet, you must be at least 21 years of age. This age limit is strictly verified. Accounts belonging to minors are closed immediately and no transactions are refunded.
Gambling is a game of chance. Every bet may carry a higher chance of losing than winning. So never wager more than you can afford to lose.
Often a gaming habit gradually turns into an addiction — and it can take a while to realise it. That is why becoming aware in time and setting your own limits is very important. Our FAQ section has answers to a number of common questions about responsible gaming.
sonabet wants every player to enjoy the platform while maintaining healthy habits. To support this, we provide several tools and features, which are discussed in detail below.
Self-limit tools and protection measures
Using the tools below, you can decide for yourself how much to play and when to take a break.
Set a deposit limit
Set a maximum limit on daily, weekly, or monthly deposits. Once a limit is set it takes effect immediately — increasing it requires a specific waiting period.
Session time limit
Decide in advance how many hours you will play in one go. When the set time is up, the session will end automatically and a warning message will be shown before you can log in again.
Self-Exclusion
Keep your account closed for a set period — 30 days, 3 months, or permanently. During this time no login or betting is possible. You can activate this by contacting the support team.
Bet limit control
Set a maximum amount you will place on a single bet. This limit reduces the risk of placing unexpectedly large bets in the heat of a gaming session.
Loss Limit
Once you have lost a set amount, the session will end automatically. This is an effective way to ensure a bad day does not drain your entire budget.
Reality Check
At set intervals a pop-up message will appear telling you how long you have been playing and how much you have won or lost in total. This helps you stay aware.
To activate or change these tools, contact sonabet's 24/7 live chat support.
Recognise the warning signs of addiction
If you notice any of the following signs in yourself, it is time to take a break and seek help.
Trying to win back lost money
Repeatedly betting to recover losses is one of the most dangerous habits. It only leads to greater losses.
Spending beyond your means
Cutting essential expenses — rent, food, family needs — to put money into betting is a sign of a serious problem.
Losing track of time
Sitting down to play and finding that hours have passed while it felt like you had just started — this can be a sign of unaware addiction.
Distance from family and friends
Tension in relationships because of gambling, keeping it secret from loved ones, or a tendency to lie about it.
Anxiety when unable to play
Feeling restless or anxious when there is no internet or you cannot access the site is a clear sign of addiction.
Repeatedly breaking limits
You told yourself "this is the last time" or "no more than this amount" — but you keep crossing that limit again and again.
Core principles of responsible gaming
Before you start playing on sonabet, it is worth reminding yourself of a few things. The line between entertainment and addiction is often crossed gradually. That is why certain healthy habits should be followed from the start.
- Decide in advance how much you will spend each day or each session, and stick to that decision.
- Never think of gaming as a source of income — it is the cost of entertainment, not an investment.
- Avoid betting when you are under mental stress or feeling low — decisions made in a bad state tend to be poor ones.
- Do not place any bets while under the influence of alcohol or any other substance.
- Take regular breaks — playing for long stretches in one session reduces concentration and judgement.
- Stay aware of the help available from family, friends, and professionals.
Under our privacy policy, your account information and gaming history are kept fully secure. Any request for self-exclusion or limit-setting is also kept confidential.
Where to find support
Having the courage to acknowledge a problem is the biggest step. Asking for help after that is much easier.
sonabet live chat support
Our support team is available in Bengali and English seven days a week, twenty-four hours a day. To activate an account limit or self-exclusion, let us know directly via live chat — action will be taken without delay.
Contact by email
Support is also available by email alongside live chat. Send any responsible gaming request by email — a reply is usually provided within a few hours.
Family and trusted people
If you are experiencing a problem, talk to a close family member or a trusted friend. Often, the observations of someone close to us are more accurate than our own.
Professional counselling
Mental health professionals experienced in treating behavioural addiction can provide effective help. Mental health services in Bangladesh are now much more accessible and affordable.
Mental health centres
Government and private mental health hospitals offer specialist advice and treatment for gambling addiction. Contact your nearest healthcare centre.
Support groups
Sharing experiences with people who have overcome addiction makes the recovery process much easier. Such groups are available online and offline.
Our steps to protect children and minors
sonabet follows a clear policy — no one under the age of 21 may register or play on this platform. Age is verified at account creation and additional identity documents may be requested if needed.
If there are younger children or siblings at home, keep your device secure. Do not share your password with anyone, consider enabling parental controls on your device, and always log out of your sonabet account when the device is with someone else.
If you suspect that a minor has used your account, notify our support team immediately. We will investigate the matter promptly.